Collecting your Personal Information
Personal Information We May Collect
“Personal Information” is information which identifies you as an individual. We collect both current and historical Personal Information including but not limited to:
- Name, contact and address details
- Identification (eg, driver’s licence or passport you provide to us)
- Organisational affiliations
- Positions held
- Forms submitted
- Payment details
- Enquiry/complaint details
- Details of any injury or safety incident on any of our sites
- Results of drug and alcohol testing at our sites
- GPS tracking at our sites and between our sites (if any)
- Details of any gift or entertainment provided to you
How We May Collect Personal Information
The Company collects Personal Information in different ways:
- from you directly when you contact, communicate and/or transact with us. For example, this occurs when we deal with you in person over the phone or in store, when you send us correspondence (including via email and facsimile), if you engage with us online or through business activities and events.
- from third parties including public sources, share registry service providers, information service providers, any of our affiliated entities, the parties with whom we exchange information as described here and similar lists which are legally acquired by us.
- we may also operate video and audio surveillance devices on our premises for purposes including security, safety, training and dispute resolution.
How we may use your Personal Information
Your information may be used for a variety of purposes, relevant to both our relationship with you and the effective conduct of our business. We may use your Personal Information for purposes which include but are not limited to:
- Administering our products and services to fulfil your orders
- Identifying and telling you about other products or services that we think may be of interest to you
- Conducting and improving our business, including product and service line offering, and improving the customer experience
- Conducting market research and direct or other marketing of our products and services
- Considering and responding to your enquiries, requests and applications
- Managing our relationship with you
- Conducting injury and safety management
- Protecting our lawful interests
Your Personal Information makes it possible for us to do these things. For example, without it we may be prevented from delivering our products and services, providing goods on credit, communicating with you and/or improving our product and service offering.
If you do not wish to receive direct marketing communications from the Company you can easily request not to receive these communications by notifying us and we will remove your details from our marketing database.
How we may disclose your Personal Information
The Company is assisted by a variety of third parties that help us carry out our activities. Some examples of third parties include:
- Our affiliated entities
- Subcontractors and service providers who assist us to provide products and services and to administer and manage our business
- Your guarantors (where applicable)
- Your representatives in the course of conducting our business
- Transport Providers
The type of service providers we regularly engage include those that assist us with archiving, auditing, accounting, customer contact, delivery, payment, debt collection, legal, business consulting, banking, data processing and analysis, information broking, investigation, insurance, website or technology services.
Your Personal Information may be disclosed with third parties when undertaking joint promotions. We may also disclose your Personal Information to third parties transacting with the Company in relation to our assets or businesses under an undertaking of confidentiality.
How we hold and store your Personal Information
We hold your personal information through secure electronic storage facilities as well as in paper format stored in our offices.
Overseas disclosure of your Personal Information
We may disclose your Personal Information to service providers that are overseas, such as New Zealand, Singapore, India and United States. We will usually take reasonable steps to ensure that these overseas third parties do not breach Australian privacy obligations in relation to your Personal Information.
Hiring and Recruitment
If you apply for a position with us, we may also collect information about your experience, character, qualifications and screening checks (including background, health, references, directorship, financial probity, identity, eligibility to work, vocational suitability and criminal record checks). Sensitive information will only be collected with your consent.
We collect, use and disclose your Personal Information to assess your application, conduct screening checks and consider and contact you about positions available. Your Personal Information may be exchanged with academic institutions, recruiters, screening check providers, health service providers, professional and trade associations, law enforcement agencies, referees and your current and previous employers. We may not be able to further consider you for positions with us without your Personal Information.
Employees and Contractors
This section applies to our current and former employees and contractors in addition to the Hiring and Recruitment section above. We may collect information relating to your current or former employment or engagement including information about your:
- training, disciplining, performance, conduct, resignation and termination
- emergency contact details
- use of our IT resources
- payroll matters, union or professional/trade association membership
- drug/alcohol tests
- leave and taxation
- banking or superannuation affairs
Various laws require or authorise us to collect your Personal Information. These laws include the Fair Work Act, Superannuation Guarantee (Administration) Act and Taxation Administration Act. We collect, use and disclose your Personal Information for various reasons relating to your employment or engagement with us including engagement, training, health and safety, administration, insurance (including Workers Compensation), superannuation, payroll and staff management purposes.
We may exchange your Personal Information with your representatives (including unions) and our service providers. We may not be able to effectively manage your employment or engagement without your Personal Information.
Where a current or former employee makes a claim under workers compensation law in any state or territory, Personal Information will be collected and provided to the relevant statutory authorities and entities under legal obligations imposed by the relevant state or territory.
Information related to credit:
What types of credit-related Personal Information will we collect?
The following section applies in addition to (and without limiting) the other parts of this Policy in connection with all trading and customer accounts with us.
When you apply to us for credit or propose to be a guarantor we collect credit-related Personal Information. This may include:
- identification information such as names, date of birth, sex, recent addresses, employer and driver’s licence number
- the fact that any credit has been applied for, amount and type of credit
- details of current and previous credit providers
- credit limits and certain terms and conditions relating to credit arrangements
- records of previous information requests to credit reporting bodies (“CRBs”) made by other credit providers, mortgage insurers and trade insurers
- repayment history
- start and end dates of particular credit arrangements
- payment default information including information about related payment arrangements and subsequent repayment
- information about adverse court judgments, publicly-available information relating to credit worthiness and personal insolvency records from the National Personal Insolvency Index
- any credit providers opinion that there has been a serious credit infringement (e.g. fraud)
- information derived from CRBs (e.g. credit scores, ratings and assessments)
- information derived from trade credit insurers
- information we derive from the above information (e.g. our own credit scores, ratings and assessments)
How we collect credit-related Personal Information?
Credit-related Personal Information may be collected either directly or indirectly from third parties including the CRBs listed below; records published by Australian Courts; information provided by trade credit insurers and other credit providers (e.g. through credit references).
We may also collect credit-related Personal Information directly or indirectly from you or an authorised representative assigned by your organisation including:
- when you or the authorised representative within your organisation applies for a commercial credit facility with us
- when you as a director of a company, owner of the business or in your own capacity as an individual, provide personal guarantees as collateral for such a credit facility
- when you or your organisation request an increase in an existing credit facility and we require you to complete an application to facilitate such a request
- when you request access to, or correction of, your credit-related Personal Information
How will we use and disclose your credit-related Personal Information?
We use your credit-related Personal Information for a variety of reasons. We may use this information (amongst other things) to:
- assess a credit applicant’s eligibility to qualify for, or request an increase to, a commercial credit facility with us
- determine the strength of an application by you to be a guarantor
- make our own assessments and ratings of your credit worthiness
- verify your identity
- manage the credit facility, guarantee, account and our relationship with you effectively
- assist the CRBs to maintain records in relation to your credit worthiness
- obtain trade credit insurance
- collect overdue payments
We may also disclose your credit-related Personal Information to CRBs. If a credit applicant fails to meet their payment obligations in relation to consumer credit or commits a serious credit infringement, we may disclose this to a CRB. CRBs collect and exchange this information with third parties as permitted by law, this includes credit providers like us and other credit providers.
How can you access or correct your credit-related Personal Information?
If you would like to access your credit-related information or to find out what information we hold about you, please contact our Privacy Officer using the contact details provided below.
- Credit-related information held by a CRB or another credit-provider
You can request access to, or correction of credit-related information held by a CRB or another credit provider and we will seek to obtain a response from that CRB or other credit provider.
- Credit-related information held by us
You can request access to, or correction of credit-related information held by us or make a complaint in relation to our collection, use or disclosure of credit-related information. We will endeavour to acknowledge receipt of your complaint, investigate and consult with any relevant associated entities (e.g., a CRB) within applicable legally prescribed time limits.
What Credit Reporting Bodies (CRBs) do we associate with?
Our Credit Reporting Bodies include:
- Veda Advantage, PO Box 964 North Sydney 2059, www.mycreditlife.com.au, 1300 762 207
- Dun & Bradstreet, Level 7, 479 St. Kilda Road Melbourne 3004, www.dnb.com.au, firstname.lastname@example.org, 1300 734 806
- Experian, GPO Box 1969, North Sydney NSW 2060, www.experian.com.au, 1300 784 134
- Tasmanian Collection Service, 29 Argyle Street, Hobart, www.tascol.com.au, email@example.com, (03) 6213 5555
- Creditor Watch, GPO Box 276, Sydney NSW 2001, creditorwatch.com.au, 1300 50 13 12
Contact these listed CRBs or visit their websites to see their policies regarding the management of credit-related information, including details of how to access or correct your credit-related Personal Information they hold. You also have the right to request CRBs not to:
- use or disclose credit-related information, if you have been or are likely to be a victim of fraud; and
- use your credit-related information to determine your eligibility to receive direct marketing from credit providers.
Security of your Personal Information
The Company takes reasonable steps to ensure that your Personal Information is stored securely and has security measures in place to protect against the loss, misuse, interference, unauthorised access and alteration of the Personal Information held. The Company’s staff are required to treat sensitive information as confidential. If your Personal Information is no longer required by the Company, it will take reasonable steps to destroy that Personal Information or ensure it is de-identified.
Using our Online Facilities
When you use our websites and online tools, information may be collected including, but not limited to, pages/sections accessed, information downloaded or the date and time of your use of our online facilities. We use this information for statistical, reporting, administration and maintenance purposes in relation to our online facilities.
If, for any reason, you do not wish to take advantage of cookies you can configure your browser to reject cookies. However, this may reduce or render un-useable some of the features of our online facilities.
We are subject to laws requiring us to protect the security of Personal Information once it comes into our possession. However we are not responsible for the privacy practices or policies of links to other websites and online services. Please be aware that information may be insecure in transit, particularly where no encryption is used (e.g. email, standard HTTP).
Corrections, Complaints, Access and Further Enquiries
Please contact our Privacy Officer by emailing firstname.lastname@example.org or calling +61 (02) 9024 4313 if you would like to:
- access your Personal Information or find out what information we have on you
- find out more about our information handling practices
- raise any privacy concerns or complaints
- request that information about you which is not accurate, complete or up to date be corrected
We will respond to requests within a reasonable period of time. The company reserves the right to charge a reasonable fee for searching and providing you access to your Personal Information.
In some circumstances it may not be possible for us to correct or provide access to your Personal Information in the manner that you have requested. If such a situation arises, we will notify you in writing and tell you why (except to the extent where it would be unreasonable for us to do so).